PQQ and Tendering, Scheduling, Order Processing, Protection, Finish, Appearance, Installation, After Care Sales.

Dryad Architectural Ironmongery provides a wide range of support and services to its customers to make all aspects of doing business as convenient and reliable as possible.

Pre Qualification Questionaires(PQQ) and Invitations to Tender (ITT) requirements

Dryad and its partners have a long established team dedicated to getting the best from each enquiry we receive and in particular has detailed information available to support all new business opportunities.

Scheduling

Essential for the smooth running of every contract, effective scheduling of deliveries is critical.  Dryad and its partners provide this service and ensure full visibility of the schedules for our customers to share.  Where any adjustments are required these must be made ahead of the 8 week lead time, essential to maintain the excellent service that we stirve to maintain at all times.  Unless otherwise arranged, Dryad will notify the customer of an expected delivery day during the week preceding the delivery.  Failed deliveries will be held by Dryad for later delivery with a handling  and storage charge made, depentent on delay.

Order Processing and Control

On receipt of every order it is thoroughly checked and verified against our qoutation and other information supplied by the customer.  Any queries will be raised promptly and any amends made before the order is "Set".  Once "Order Setting" has taken place (normally 5 working days from receipt), no further amends are possible and the order is "Locked" into the factory process.  Standard delivery period is 8 weeks from receipt of comfirmed order which includes the setting process.

Protection

Packaging should not be removed until the products are required for installaion, remembering that they are a late second fix.  Under no circumstances should any tape, including "low-tack" be applied to the door set surface as solvents may react with the finish and cause damage.

Finish

Where products are supplied partially finished the initial coat of primer or clear sealer may tend to raise the grain of the timber and will require flatting on-site with a fine abrasive before further coats are applied.

Appearance

As a natural material, hardwoods used for frames, lippings and beads can vary in colour from its equivalent veneer.  Occasionally, lighter colour sapwood or resin pockets may be present - this is a natural feature and not a defect.

Installation

Generally installation is the responsibility of the customer, but Dryad and its partners can provide an installation service if requested.  Door kits are fully prepared for installation and generally no further machining or joinery work is required.  However certain components will be supplied loose for fitting on site where it is impractical to factory fit.  These include door closers(both exposed and concealed), kick and push plates, floor springs and certain other projecting and specialised hardware.  Components will be predrilled for fixing wherever practical, but where exact positioning is required on site, will not be predrilled.

a. Door edge fully prepared to accept concealed door closer on site.
b. Door frame head section requires "Press out" slither to be removed on site, followed by square out rounded of recess to accept closer mechanism.
C. Close up of "Press out" slither removed, top edge of head.

After Care Sales

Dryad porvides specialised national coverage for all mainland UK customers in case of any complaint or site service requirement.  Where justified, this is entirely free of charge but where customers require assistance because of factors outside Dryad control, a charge may be made.  Where replacement products are required, for whatever reason, Dryad operates a priority manufacturing service to get these to site without the normal lead timebeing required.